Inmate Orders

At MuslimMall.com, we bring nearly 20 years of expertise in delivering high-quality Islamic clothing and accessories to customers in correctional facilities across the USA. As a fully owned Muslim company, we have established and maintain strong relationships with the religious departments and chaplains of numerous correctional institutions. Our registration and verification with D‑U‑N‑S and US SAMS guarantee that we can ship directly to inmates from our online Islamic stores without any issues. Our long-standing experience underscores our commitment to upholding the highest standards of service and product quality.

Please read through the following before placing inmate orders:

General

Each correctional facility may have specific rules and regulations regarding inmate orders. It is crucial to check the institution’s website for the most current information before placing an order. Many of our Islamic products and accessories may be classified as “Inmate Religious Property,” which typically permits their use. Below are some general guidelines that most prisons follow:

• Kufis (hats): Usually only white, single ply, no markings, symbols, or tassels.
• Tasbihs (prayer beads): Maximum length of 26 inches; max bead size of 7mm.
• Sajjadahs (prayer rugs): Neutral colors, max size 30×48 inches (excluding fringe).
• Kefiyyehs (shawls): Usually only white, max size 72×24 inches.
• Chains (necklaces): Max length 26 inches, max value $100.
• Pendants (charms): Max diameter 1.25 inches, max value $100.

Address Format for Inmate Orders

Ensure that the shipping address follows this format:

• LAST NAME, FIRST NAME, INMATE #
• (INMATE RELIGIOUS PROPERTY)
• PRISON NAME
• PRISON ADDRESS
• CITY, STATE, ZIP CODE

Substitutions and Catalog Discrepancies

Important: Please note that the Religious Articles Catalog provided to inmates by correctional institutions may not always reflect the current selection available on our website. If there is a discrepancy between the catalog and our website, we will attempt to contact the customer to offer a suitable replacement. If we do not receive a response, we will issue a refund.

Bonus Items

Due to prison regulations and security concerns, any bonus items, freebies, or gift boxes offered on our website do not apply to orders shipped to correctional facilities.

Additionally, promo codes and coupons are valid only for orders placed directly through the website and cannot be used for manual, offline, or mail-in orders.

Inmate Orders from Outside the U.S.A.

Correctional facilities can only receive inmate orders that are shipped from within the U.S.A. Before completing your purchase, please ensure that the items selected are being shipped from within the country and not from one of our international warehouses.

Family & Friends of Inmates

You are welcome to order from our online Islamic websites as you normally would. However, to ensure successful delivery, please verify the following:

• The inmate’s valid inmate number.
• The inmate has not been transferred to a different facility.
• The inmate currently has “package privileges.”

Inmates with questions about an existing order can contact us through a relative or friend. If their facility permits, they may also reach us directly at “cs@indomodeinternational.com” via the JPay Secure Messaging Program.

Inmate/Prisoners Mail Orders

Due to USPS backlogs, please allow 2 to 3 weeks for your mail order form to reach us and for the package to be sent back to the correctional facility.

Chaplains/Imams

Most of our Islamic items may be classified as “Inmate Religious Property.” Besides ordering from our website, we are happy to provide physical color catalogs. Please use the chat feature on our site or email us at info@muslimmall.com to request one.

Prison Commissary/Wholesale Suppliers

For a wholesale price list, please contact us via phone at (843) 568-4615 or email at info@muslimmall.com. For larger Islamic product orders, we can manufacture according to your size and color specifications. We also offer custom packaging, labels, and barcodes for bulk orders.

Returns & Refunds

If a package is returned to us (due to reasons such as a temporary suspension of package privileges or the inmate’s transfer to a different facility), we will refund the order minus the initial shipping and handling fees.

Check Clearing & Chargebacks

We process all orders, including inmate orders, as quickly as possible. However, there may be delays between the time a check is requested from the correctional facility, approved, mailed to us, deposited, and cleared. Please note that banks charge a $10 fee for canceled or returned checks. If necessary, we will recoup this fee, along with the original check amount, by submitting a payment request to your institution. In some cases, the Inmate General Welfare Fund will deduct this amount directly from the inmate’s commissary account.

Thank you for shopping at MuslimMall.com.