MuslimMall.com FAQ

General Questions

What is MuslimMall.com?

MuslimMall.com is your one-stop online destination for a wide variety of Islamic products. We offer a curated selection of traditional and contemporary Islamic items, catering to the religious and cultural needs of Muslims around the world.

What types of products do you sell?

MuslimMall.com offers a vast array of Islamic products, including:

Why choose MuslimMall.com?

There are several reasons to choose MuslimMall.com:

  • Quality Assurance: We source products from trusted crafters and vendors, ensuring high-quality items that meet Muslim expectations.
  • Authenticity: We offer genuine Islamic products that adhere to traditional Islamic values and religious principles.
  • Customer Satisfaction: Our dedicated customer support team is readily available to answer questions and address concerns. We offer real-time or quick response times through email and phone.
  • Secure Shopping: We prioritize customer security by offering a safe and secure shopping experience with various secure payment options.

Product-Specific Questions

What materials are your tasbihs made from?

MuslimMall.com offers tasbihs crafted from various natural materials like wood, stone, and bone. They also provide affordable acrylic and plastic tasbihs.

Do you offer hijabs in different sizes?

Yes, MuslimMall.com offers hijabs and scarves in various sizes to cater to different needs and preferences.

Are your perfumes alcohol-free?

Yes, MuslimMall.com prioritizes Halal products. Our attar perfumes are classic and modern Halal fragrances, while our authentic Islamic perfumes and pure oils are alcohol-free.

Do you offer Hajj and Umrah products for women?

Most of our Hajj and Umrah products are for both men and women but, we will soon be offering several products specially for women. We recommend you check back with us frequently as we are constantly growing our Hajj Gear catalog.

What types of Islamic decorations do you offer?

MuslimMall.com offers a range of Islamic decorations, including Islamic clocks, wall plaques, Janazah burial covers, Arabic calligraphy, and decorative ornaments.

Ordering and Shipping

How do I place an order?

You can browse MuslimMall.com's website to find the products you need and add them to your cart. Once you're ready, proceed to checkout and follow the on-screen instructions.

Do you offer international shipping?

Yes, MuslimMall.com offers low-cost worldwide shipping alongside free U.S. shipping.

What payment methods do you accept?

MuslimMall.com offers many payment options, including credit cards, Shop Pay, Paypal, Apple Pay, Google Pay, and Cash App.

Customer Service

How can I contact customer support?

You can contact MuslimMall.com's customer support team via e-mail, live-chat, WhatsApp, Instagram or Facebook. They also offer phone support for urgent matters.

What is your commitment to the Muslim community?

MuslimMall.com believes that online Islamic shopping contributes to the sustainability of the Muslim ummah (global community). We strive to provide products that help you connect with your faith and express your Islamic identity.

Do you have a social media presence?

Yes, MuslimMall.com encourages you to connect with them on your favorite social media platforms. They share the latest trends, offers, and provide a platform for community interaction.

General Questions About Products and Ordering

What is the origin of your products?

Our products are sourced from various regions of the world, including the Middle East, South Asia, and Southeast Asia. We collaborate with skilled artisans and manufacturers to bring you authentic and high-quality Islamic products.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment on the carrier's website or directly on our tracking page.

What is your return policy?

We offer a hassle-free return policy. If you are not satisfied with your purchase, you can return it within [number] days for a full refund or exchange. Please refer to our specific return policy for more details.

Do you offer gift wrapping services?

Yes, we offer gift wrapping services. Simply contact us or choose or select the gift-wrapping option on the product page before adding to cart.

How can I become a reseller or buy wholesale?

If you're interested in becoming a reseller by buying products from us on a wholesale basis, please go to our sign up page and fill out the form. They will guide you through the process and provide you with the necessary information.

More Product-Specific Questions

Are your tasbihs prayer beads made of natural materials?

Yes, many of our tasbihs are made from natural materials like wood, stone, and bone. We also offer acrylic and plastic options for more affordable choices.

Do you offer hijabs suitable for different climates?

Yes, we offer a variety of hijabs made from different materials to suit various climates. From lightweight cotton hijabs for warmer weather to thicker, warmer materials for colder climates, we have options for everyone.

What are the benefits of using Miswak?

Miswak, also known as Siwak, is a natural toothbrush stick with numerous oral health benefits. It helps to clean teeth, freshen breath, and strengthen gums. It is also believed to have antimicrobial properties.

Can I customize my Islamic jewelry or any other products?

While we don't offer customization options at this time, we can help you find the perfect piece of jewelry to suit your needs. You can describe your specific needs and we'll do our best to find an existing product that will accommodate your request.

Questions About Ordering and Shipping

What are your shipping costs?

Shipping costs vary depending on your location and the weight of your order. You can calculate the shipping cost for your specific order by adding items to your cart and proceeding to checkout.

How long does shipping take?

Shipping times vary depending on your location and the shipping method you choose. Standard shipping typically takes [number] business days, while expedited shipping may take [number] business days.

Do you ship internationally?

Yes, we ship internationally to most countries. However, please note that international shipping times and costs may vary. We also suggest that you check the duty regulations and policies of your respective country if you are not familiar with them.

Can I track my international order?

Yes, you can track your international order using the tracking number provided. We always ship using reputable carriers who provide up-to-date live tracking details.

Customer Service Questions

How can I contact customer support?

Don’t worry, we’re always here to support you before and after your purchase. You can contact our customer support team through the following methods:

Email: info@muslimmall.com

Phone: +1 843-568-4615

Live Chat: Available on our website during business hours

Social Media: You may reach us on all your favorite social media platforms

What is your return and exchange policy?

Please refer to our specific return and exchange policy for exact detailed information. Generally, you can return or exchange items within 15 days of purchase, provided they are in original condition and unused and undamaged.

How do I care for my Islamic products?

The care instructions for your Islamic products vary depending on the material. Please refer to the specific care instructions provided in the description of the products. If you have further inquiries about caring for the product you purchased, just send us a message and we’ll answer you promptly.

Do you offer a loyalty program?

Not at this time but we’ll be adding that feature soon.

Feel free to write at info@muslimmall.com if you have questions about anything not covered here in our FAQ section.