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MuslimMall takes care in packaging our products to avoid damage and ensure proper delivery. Some products can only be shipped in boxes, while others can be shipped in small flat padded or non-padded envelopes. MuslimMall is not responsible for lost, delayed, or damaged shipments after they leave our facility. If your package is lost or stolen, you must file a claim with the carrier. MuslimMall also cannot be held responsible for misdelivery or incorrect shipping information.